Wireless alarm system installations in Coventry and
across Warwickshire & the Midlands

telephone:

Address:

Homealone Home Technology, 10 Melbourne Close, Nuneaton, CV11 4RX
In addition to data networking and the installation of CCTV cameras, we also undertake the installation of wireless alarm systems for commercial and domestic customers in Coventry, Warwickshire and The Midlands.

CUSTOMER CARE

Complaints Policy
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us.
If writing, get proof of posting.

Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.

The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.

You can rely on our company to provide you with excellent security services at affordable prices. Call us now on

Get in touch 07774 301 174